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June 2, 2004
Welcome... ...to this special report for CEOs and senior executives of America's leading home care companies. This report is published every other Wednesday by Leading Home Care... a Tweed Jeffries company for our clients, friends, and advocates who want to grow their home care businesses.
Measuring and Managing Team Performance
"We're doing much better with our scrap percentages, but we're still not at our goal," said the President. "What are we doing to get those scrap numbers where they need to be?" The date was 1982, and the team of people sitting around the room were the managers and technicians from Creative Pultrusions, Inc. in Bedford, PA. CP was my very first client when I started in the consulting and speaking business in 1979, and they have continued to grow and prosper ever since. It was as a result of this series of meetings that we created the concept of our "Critical Measures of Success," and formulated the saying, "What gets measured gets managed, what gets rewarded gets repeated." These principles have guided us for over 25 years as we have worked with over 450 different companies who wanted to grow their businesses and multiply their performance.
From the hand-calculated indicators and hand-drawn overhead transparencies, to the high-tech home care information systems of today, the principles have not changed. If you want to focus your home care team, define the critical measures of success, set clear goals, measure performance regularly, and give immediate feedback. Our surveys of dozens of home care CEOs for the Academy for Home Care Leadership told us that "Measuring and Managing Team Performance" is the 8th most important characteristic of a highly effective home care leader. Here are seven specific steps you can take to measure and manage the performance of your home care team: 1. Define your purpose. Write a one or two sentence description of the purpose of your team. Why does this team exist? 2. Define how you will measure results. Identify the key result areas for your team. Then identify the numerical indicators that you can use to measure your key result areas. 3. Set your goals. For your Key Critical Indicator and each of your Critical Measures of Success, set goals. Your goals should be SMART goals; specific, measurable, achievable, relevant, and time-based. 4. Develop your action plans. For each goal, set up 7 to 10 specific action steps that you will take to accomplish your goal. Be as specific and concrete as you can be in your action steps. 5. Measure Results Regularly. Set up your scorecard. Capture the data on your critical measures regularly. We suggest that you update your scorecard monthly. 6. Conduct regular feedback and dialog sessions. Meet with your team members regularly to review the results and discuss how your plans are going. As a leader, ask lots of questions. Don't give the answers or tell your team what to do. Ask them to analyze the results, and ask them what they think they should do. 7. Find innovative ways to show appreciation and recognition. Look for new and exciting ways to let your team members know that you realize what they are doing. Let them know that you recognize the contribution they are making. When in doubt, give chocolate. When you master the art of measuring and managing team performance, two things will happen. One, your team will soar to new heights. Two, you will look great as a leader because your team will get the results you are looking for. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Stephen Tweed's article, "Maximize Manager Feedback: Use Scorecards for quick, reliable ratings" was published in the November 2003 issue of Success in Home Care magazine. Click on the link below for a copy of the article.
Maximize Manager Feedback Article by Stephen Tweed
Measuring Team Performance is topic of next Leadership Academy Teleseminar
Leadership Academy Teleseminar online registration
Get your FREE Lunch 'N Learn Facilitator's Guide
1. Your home care team will pick up new ideas and information that will help them be more effective on the job. 2. Your team members will appreciate the fact that you value them enough to invest in their continuing education. At Leading Home Care, we've created a low-cost, high-value method for you to conduct these "Brown Bag Lunch" seminars. Using the audio CDs from our past teleseminars, you can set up a series of learning programs on a topic of your choice. We'll provide everything you need; leader's guide, learning guides for each participant, an audio CD with great content information, registration forms and evaluation forms for CEUs for nurses and other professionals. Make your life easier. Make your team more productive. Make your company grow. Click on the link below for a FREE faciltator's guide for our Lunch 'N Learn with Leading Home Care process.
FREE Facilitator's Guide for Lunch 'N Learn with Leading Home Care
Increase your Income with effective Office Automation and Scheduling
We've divided Private Duty Home Care into three legs . . . just like a three legged stool. Keep the legs in balance and your company will be strong and stable. One leg is marketing or business development. The second leg is staffing. The third leg is office operations. You can grow your Private Duty business by putting effort and innovation into each of these three areas. Everyone thinks about marketing, and staffing is always a concern. But many Private Duty managers don't focus enough on improving their office operations. When your office runs smoothly, you give better service to your customers. You reduce your cost of operations. And, you will have a more enthusiastic staff. For some great ideas on how to increase your income, you'll want to dial in to our next teleseminar this coming Thursday, June 3, 2004 at 1:00 p.m. Eastern time. Our special guest will be Rick Morey, CEO of HomeTrak, Inc. Rick is a seasoned veteran of Private Duty Home Care, having started three non-medical home care operations. He then sold his companies and founded HomeTrak, Inc. to help other owners automate their office operations and improve scheduling. You won't want to miss this interactive learning program where you can get all your questions answered about how to improve your Private Duty office operations and scheduling.
Stephen Tweed's coming to your Neighborhood
Although the busiest meeting time of the year is nearly past, I still have a few trips coming up. On June 11th, I'll be speaking at the Associated Home Health Industries of Florida annual meeting in Coral Springs. There, I'll be sharing 33 Ideas to Grow Your Private Duty Home Care Business. Then, On June 14th, I'll be in San Antonio to speak for the Texas Association for Home Care at their semi-annual administrators seminar. I'll be speaking on "Leading Home Care: The Top Ten Competencies of Highly Effective Home Care Leaders." If you are looking for a speaker for your next home care conference or corporate meeting, please go to our web site at www.leadinghomecare.com, and click on the link for speakers. Or call Jason toll free at 888-668-9333.
Information on Keynote Speeches and Learning Seminars from Leading Home Care
More Info on The Leading Home Care Team
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