Teleseminar Instructions, Information and
Troubleshooting Guide
Step 1 - Print the email you received with the
telephone number and password.
Step 2 - Print this page for use during the
presentation.
Step 3 - Click here to
download the handout.
Print the handout, and print or photo copy all
pages for every member of your team.
Step 4 - Click here to
download the facilitator's
guide. Print one copy of this facilitator's guide and give it to the
room leader.
Step 5 - At approximately 5 minutes before 1:00 p.m.
Eastern Time on Thursday, May 20th,
dial 1-512-225-3024 and enter your six digit passcode followed by
the # sign. The passcode can be found in the email you printed in
Step 1.
Step 6 - Sit back, learn and enjoy!
Other important notes:
NEVER put your teleseminar on hold! If you
must step away, even for a few minutes, please hang up and dial back in
later. Hold music can interrupt the program for everyone.
During the call all lines will be muted except the
presenters. Twice during the presentation and once at the end, your
group will be invited to offer questions and/or comments.
During the question and answer periods when all lines are
open, sometimes background noise can be heard. To keep this to a
minimum, please press the "mute" button on your phone or dial "star 6" to
mute your phone automatically.
Continuing Education and Feedback:
Continuing Education Units are available for nurses.
To apply for CEU's, click here to download the Session Evaluation Form. This form is required of
anyone requesting CEU's. Print a copy of the form for every
person.
Session Evaluation Forms used for CEU's are valuable tools
for Leading Home Care. Even if you do not need CEU's, you are
invited to evaluate the session and provide both praise and areas for
improvement.
You may also give feedback by calling 1-888-668-9333 and
speaking to Jason Tweed.
Troubleshooting:
"I'm receiving a busy signal."
-
Occasionally, when dialing into your session, you may
receive a busy signal. This simply means that too many users are
dialing simultaneously. Please re-dial approximately 30 seconds
later. It's rare to get more than one busy signal. Everyone
should be able to dial in on the first or second try.
"I'm receiving repeated 'fast busy' signals."
"We can't hear the presenters or the sound fades in and
out."
-
Check your telephone volume and make sure
it is on high.
-
If you are using a speaker phone, press
mute or "star 6". Voice activated speaker phone sometimes muffle
your party when background noise is in your room.
-
If this doesn't fix the problem, hang up
and dial back in.
"We hear excess static on the line."
-
Hang up and dial back in. You may
have received a poor phone company connection.
-
If this doesn't fix the problem, check
your telephone to make sure it is securely plugged into the wall.
-
If this doesn't fix the problem, try
switching telephones.
"I'm still having trouble, or having a problem not listed
here."
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