Jason will share his first-hand experiences with the best, and worst, companies who have provided home care. As a daily consumer of home care services for the past eighteen years, Jason has identified keys to delivering Exceptional Customer Service.

In his 90-minute telephone seminar you will learn...

• What are characteristics of your Toughest Customer

• Seven ways to please your Toughest Customer

• Seven ways to create Exceptional Customer Experiences

• How to treat every customer like your Toughest Customer

This program will consist of a 60-minute presentation followed by 30 minutes of questions and answers. You may pose specific "what if" questions to a real consumer of private duty services. Jason will give you honest answers, even the ones you don't want to hear.

If your home health agency or private duty company wants to dramatically improve your overall service to patients and clients, this program will teach you how.
 

 

Audio CDs of this program will ship immediately.

Download the handout for this session.

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Increasing Private Pay Business by Capturing the Attention of Trust Officers

Thursday, August 18, 2005... 1:00 p.m. Eastern Time

Featuring Michael Sullivan

Trusted advisers to wealthy Americans play a critical role when growing your private pay business. None of these are more influential than Bank Trust Officers. Learn how to find these individuals in your community and influence them to give your company an opportunity to serve their clients.

As a result of participating in this teleseminar, you will be able to ...

• Identify specific opportunities to sell your services to bank trust officers

• Understand how trust institutions work

• Identify trust prospects in your market area

• Prepare yourself for selling to bank trust officers

Mike Sullivan is a consultant, trainer and author specializing in helping firms market and sell to baby boomers. He shows audiences how to identify and deepen relationships with targeted groups. He has been educating and motivating thousands of trust institution professionals, investment and insurance advisors and healthcare providers. Keynote presentations include The American Bankers Association’s Trust School, state banking association trust conferences and the insurance industry’s Million Dollar Roundtable. 

 

Download the handout for this session.

 

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Increasing Revenues through Geriatric Care Managers

Thursday, September 15, 2005... 1:00 p.m. Eastern Time

Featuring Stephen Tweed

Stephen Tweed will interview a panel of Geriatric Care Managers and home care executives about the roles that GCMs can play in your organization. Whether you would like more referrals from local GCMs or you are considering in-house Care Management as a product, this program is critical.

You can learn how to increase your income by working with Geriatric Care Managers when you dial in to our next teleseminar. Stephen Tweed, CEO of Leading Home Care will lead a discussion with a panel of experienced GCMs who will describe in detail their businesses, how they work with clients, and how they refer clients to non-medical home care.

During this interactive discussion, you’ll hear about:

• The role of the Geriatric Care Manager

• How GCMs and Private Duty Home Care work together

• What GCMs look for in referring to a Private Duty company

• How Private Duty Home Care companies can connect with and create strategic partnerships with Care Managers.

We’ll also explore the relationship between Geriatric Care Managers, Bank Trust Officers, and Elder Law Attorneys.

Our panel for this powerful program will be:

Marcie Cooper, MSW, LCSW - Vice President of Geriatric Services - Freedom Eldercare LLC

Marcie Cooper leads a Geriatric Care Management program for a large home health agency, where she provides assessments, consultation, supervision, education and training for older adults and their families. She has also operated her own business as a private Geriatric Care Manager.

June Ninnemann, MSA, LCSW - Professional Relations Manager - SeniorBridge

June Ninnemann is the Manager of Professional Relations for SeniorBridge, a national provider of innovative services for seniors that allows them to remain independent in their own homes. She is a member of the Board of Directors of the National Association of Professional Geriatric Care Managers.

Mary Lynn Pannen - President & CEO - Sound Options

Mary Lynn Pannen is the co-founder and President of Sound Options, a large geriatric care management company serving the Puget Sound area of Washington state. Mary Lynn is also a member of the Board of Directors of NAPGCM.

 

Audio CDs  of this program are expected to ship on Oct. 10th, pre-order today.

Download the handout for this session.

 

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At $149.00 these programs are a tremendous value.  You'll see a tremendous return on investment for any of the programs.

Ordered separately, all three programs and CDs would be worth $537.00. 

Call today, 1-866-209-5101, or register using a credit card by clicking the buttons above.